We want you to be happy with everything you purchase from us! General merchandise can be returned for a credit, exchange, or refund
within 14 days, provided it has not been used, altered, or damaged. Knives that have been sharpened, sharpening stones that have been used, swabs that have been run through instruments, and tube cane are
some examples of things that cannot be returned. Please email us prior to ordering if you have questions regarding returns or exchanges.
Every return must by accompanied by the original invoice and packaging.
The above return policy includes all accessory items except
tube cane, shaper tips, processed cane (GSF, Gouged, Pregouged, reed blanks, partial-scrape reed blanks), special order items, and reeds.
If you are unhappy with your non-damaged Superior oboe reeds, please contact us within 7 days of receipt by e-mail or phone before returning the reeds for further instructions. For damaged oboe reeds,
contact us immediately
upon receipt of the reeds. After we hear from you, mail the reeds back per our instruction. Once received, replacement reeds will be sent as
soon as possible. While we do not
issue refunds for reeds, we will replace any damaged reeds.
Every return must by accompanied by a copy of the original invoice and packaging.
We are not responsible if your returned merchandise is lost or damaged in shipping to us.